345 Casino Privacy Policy – How We Protect the Personal Data of Malaysian Players

1Introduction & Scope of This Policy

345 Casino takes our responsibilities as a data controller under Malaysia's Personal Data Protection Act 2010 (PDPA) seriously. This Policy applies to all personal data collected from Malaysian players who register for and use 345 Casino's services, including slots, Live Casino, football Sports Betting, badminton, lottery, and all other services available on our platform.

We understand that sharing personal information with any online platform requires a great deal of trust — and we take that trust seriously. This Privacy Policy is written in plain, easy-to-understand language, not confusing legal jargon, so that every 345 Casino member knows exactly what happens to their data from the moment they register until the moment they stop using our platform.

2Personal Data We Collect

2.1 Data You Provide Directly

During registration and use of the 345 Casino platform, you may provide us with the following personal data directly:

• Full name as per Malaysian identity document
• An active Malaysian phone number used for OTP verification
• Email address for account communications and notifications
• Date of birth for minimum age verification (21 years and above)
• Registered payment method details (eWallet account numbers, bank account numbers) — stored in encrypted form
• A copy of your identification document (MyKad or passport) when required for verification purposes

2.2 Automatically Collected Data

When you use the 345 Casino platform, our systems automatically record the following technical and behavioural usage data:

• The IP address of the device used to access your account
• Device type, operating system, and web browser version
• Date, time, and duration of each login session
• Betting history including game type, bet amount, and outcome
• Deposit and withdrawal transaction history, including the payment methods used
• Platform interaction data such as games played, promotions claimed, and features used

2.3 Data from Third-Party Sources

In certain circumstances, 345 Casino may receive personal data from trusted third-party sources, such as identity verification service providers for KYC (Know Your Customer) purposes, payment service providers including banks and Malaysian eWallet operators for transaction verification, and legitimate affiliate programmes when you register through one of our partner channels.

3How We Use Your Data

345 Casino uses the personal data we collect for the following purposes, all of which are necessary for the safe and effective operation of our platform:

3.1 Account Management & Services

Your personal data is used to create and manage your 345 Casino account, process registration and identity verification, send OTPs for login security, process deposits via Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow and FPX, and process withdrawal of winnings to your registered payment method.

3.2 Security & Fraud Prevention

Technical data and transaction history are actively used by the 345 Casino security team to detect and prevent fraud, money laundering, bot activity, multiple account ownership, and any suspicious behaviour that could compromise the safety of the platform and other members. This represents a legitimate and essential interest within the betting industry.

3.3 Legal Compliance & KYC

Identity data is used to fulfil KYC (Know Your Customer) requirements and comply with applicable Malaysian laws. This includes age verification to ensure no individual under 21 years of age accesses the platform, as well as anti-money laundering (AML) reporting obligations that may require us to retain certain records for legally prescribed periods.

Communication & Customer Support

Your phone number and email address are used to send important account-related notifications, updates on changes to our terms or policies, responses to customer support enquiries via live chat and WhatsApp, and — with your consent — information about 345 Casino's latest promotions and offers.

4Data Sharing with Third Parties

345 Casino does not sell, rent, or trade members' personal data to any third party for advertising or commercial purposes. However, there are situations where we need to share certain data with the following parties for legitimate operational purposes:

4.1 Payment Service Providers

Transaction information required to process deposits and withdrawals is shared with Malaysian eWallet operators (Touch 'n Go, GrabPay, Boost, ShopeePay), DuitNow providers, and FPX-supporting banks such as Maybank and CIMB. This sharing is limited strictly to information necessary to process the transaction and is subject to stringent data confidentiality agreements.

4.2 Game & Technology Providers

Slot, Live Casino, and Sports Betting game providers that partner with 345 Casino may receive the minimum technical data necessary to ensure games function correctly and securely. All such providers are bound by data protection agreements requiring them to handle data in accordance with standards equal to or higher than those set out in this policy.

4.3 Legal Requirements

345 Casino may be required to disclose personal data to Malaysian authorities such as the police, courts, Securities Commission, Bank Negara Malaysia, or other regulatory bodies when lawfully directed to do so by law, court order, or valid legal compliance requirements. In such situations, we will comply with the legal requirements while making every effort to protect your privacy rights to the extent permitted.

5Data Security

345 Casino continuously invests in security infrastructure to ensure the personal data of every Malaysian member is always protected from unauthorised access, alteration, disclosure, or destruction. The key security measures we maintain are as follows:

• 256-bit SSL encryption for all data in transit between your device and our servers
• Encryption of sensitive data, such as financial information, within our databases using industry-standard encryption protocols
• Two-factor authentication (2FA) for account access and withdrawal processing
• Round-the-clock security monitoring by our cybersecurity team
• Independent security audits conducted at least twice a year by accredited third parties
• Strict internal access controls — only authorised personnel can access specific data
• Data storage in data centres secured with multiple layers of physical and digital controls
• Regular penetration testing to identify and remediate security vulnerabilities

While we take all reasonable steps to protect your data, no system on the internet can be guaranteed 100% secure against every threat. We encourage you to take your own protective measures as well, such as using a strong, unique password and enabling 2FA on your 345 Casino account.

6Data Retention Period

345 Casino retains members' personal data only for as long as necessary to fulfil the original purpose of collection or to meet applicable legal requirements. Our data retention policy is as follows:

6.1 Active Account Data

For as long as your account remains active at 345 Casino, all your personal data is retained to allow you full use of the platform. This data is updated whenever you make changes through your account settings.

6.2 Data After Account Closure

When you close your 345 Casino account, Malaysian law requires us to retain financial transaction records and KYC data for a minimum of seven (7) years for anti-money laundering compliance and tax purposes. Other data not subject to legal retention requirements will be deleted or anonymised within 90 days of account closure.

6.3 Betting History Data

Your complete betting history at 345 Casino is retained for the duration of your active account and can be accessed at any time through the "Betting History" section of your account. Upon account closure, your betting history is stored in encrypted format for three (3) years for the purpose of resolving any disputes that may arise.

7Your Rights as a Data Subject

Under Malaysia's Personal Data Protection Act 2010 and 345 Casino's commitment to privacy, you have the following rights with regard to your personal data:

To exercise any of the above rights, please contact the 345 Casino support team by email at support@345casino.best, stating the right you wish to exercise and your account details. All requests will be acknowledged within 3 business days and resolved within 21 business days from the date the request is received.

8Cookies & Tracking Technologies

345 Casino uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website. The following are the types of cookies we use:

You can manage cookie settings through your web browser settings. However, disabling essential cookies may affect the functionality of the 345 Casino platform. For more information on how to manage cookies in your browser, please refer to your browser's help documentation.

9Protection of Children's Data

345 Casino's services are exclusively available to individuals aged 21 and above. We do not knowingly collect or process personal data from anyone under the age of 21. All registration flows are designed with mandatory age verification checks.

If we become aware that personal data belonging to an individual under the age of 21 has been collected without proper verification, we will take immediate action to delete that data and close the account in question. If you believe that a minor has registered an account with 345 Casino, please contact our support team immediately at support@345casino.best.

10Cross-Border Data Transfers

In the course of operating the 345 Casino platform, there are situations where personal data may be processed outside Malaysia, particularly when involving international game providers or technology service providers that we use. In all such cases, 345 Casino ensures that these data transfers are protected by adequate safeguards.

The safeguards we apply for cross-border data transfers include binding data processing agreements with all international providers, contractual requirements to comply with data protection standards equivalent to Malaysia's PDPA, the use of internationally recognised data transfer mechanisms, and regular audits of third-party providers' data protection practices.

11Links to Third-Party Websites & Services

The 345 Casino platform may contain links to or integrations with third-party services such as game providers, sports streaming platforms for following Malaysia Super League football and BWF badminton matches, or Malaysian eWallet payment services. The 345 Casino Privacy Policy does not cover the data collection practices of these third-party websites or services.

We are not responsible for the content, privacy policies, or practices of any third-party websites. We encourage you to read the privacy policy of each third-party service you use separately before providing them with any personal information.

12Privacy Policy Amendments

345 Casino reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our operational practices, new legal requirements, or changes in the technology we use. Any material amendments will be communicated to all members via in-app notifications and registered email at least seven (7) days before the changes take effect.

Continued use of the 345 Casino platform after any amendments to this Privacy Policy take effect will be deemed as acceptance of the updated policy. The date of the most recent update will always be displayed at the top of this document. We encourage you to review this Privacy Policy periodically — especially when you receive a notification of amendments from us.

If you do not agree with the changes made, you have the right to close your account before the amendments take effect, and all eligible balances will be returned to you in accordance with 345 Casino's standard account closure procedure.

13Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way 345 Casino handles your personal data, we encourage you to reach out to us through the following channels:

• Privacy Email: support@345casino.best — please include the subject line "Privacy Enquiry" for faster handling
• Live Chat: Available 24/7 within the 345 Casino app or website for general privacy-related enquiries
• WhatsApp: For discussions that require further clarification in Bahasa Melayu

All privacy-related complaints will be acknowledged within 3 business days and resolved within 21 business days. If you are not satisfied with our response, you have the right to lodge a formal complaint with the Department of Personal Data Protection under Malaysia's Ministry of Communications and Multimedia.